Terms & Conditions
Cancellation, Return & Refund Policy:
Tenajmusic.com believes in helping its customers as far as possible. Under this policy:
Replacement Guarantee, Products Received in Damaged condition/Manufacturing Defect or Wrong item
Tenajmusic.com offers you Replacement on the product(s) ordered on Tenajmusic.com. This means that within 15 days from the date of delivery you can ask for replacement of the product(s) subject to following terms and conditions:
- You can ask for replacement of product(s) in case of any manufacturing defect viz. if the product is mis-colored, then the same product(s) will be shipped to you as a replacement for the defective product(s).
- Replacement can be for the entire product(s) or part(s) of the product subject to availability of the same with Tenajmusic.com and notification of the same within 15 days from the date of delivery.
- Replacement is offered for the product(s) sold by Tenajmusic.com
Points to Note in Regard Replacement:
- You can contact us via our website Contact us before initiating the return. Tenajmusic.com will instruct the customer on the process of returning the product.
- Before accepting shipment, kindly ensure that the Tenajmusic.com or its partner’s packaging is not damaged or tampered. If the customer observes the package is damaged or tampered, he or she should refuse to accept delivery and mail Tenajmusic.com customer care and we request to keep your order id handy while calling as our customer care executive may ask for it.
- In cases, where the order delivered is in damaged condition or the contents are missing, customer must inform Tenajmusic.com within 24 hrs of delivery of the order and if the customer is unable to do so, then there shall be no liability of Tenajmusic.com to replace the order.
- Opened packages will be accepted for returns only in cases where an incorrect product(s) has been shipped to customer.
- Tenajmusic.com will refund the cost of the returned item. Please note that Tenajmusic.com will provide a refund facility only for product(s) ordered from the Tenajmusic.com website, Incase of customized products and wish to cancel for any reasons Tenajmusic is liable to deduct a minimum charges for the product initiation cost ( in-case of fabric purchase cost, manpower cost etc..)
- The customer needs to return any product(s) bought from Tenajmusic.com within a period of 15 days from the receipt of the shipment.
- Tenajmusic.com does not accept any returns after 15 days of receiving the shipment.
When ordering goods from Tenajmusic.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Tenajmusic.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. In case you do not pay Import Duties & Taxes levied by your respective country, your product will be seized by your country, as per their laws & rules. No refund can be done in these cases.
Contact us within 24 hours of order placed for cancellation request.